Tempur-Pedic® Flagship Stores Trade Program
Frequently Asked Questions
This FAQ is a summary for general reference. If this FAQ conflicts with the official Tempur-Pedic® Flagship Stores Trade Program Terms & Conditions, the official Terms & Conditions will control.
What is the Trade Program?
The Tempur-Pedic® Flagship Stores Trade Program supports qualified residential design professionals by offering quarterly rebates on eligible purchases made through participating Tempur-Pedic® Flagship Stores. This is a rebate program, not special pricing or instant discount at the time of purchase.
Who is eligible to apply?
Eligible applicants include qualified:
- Interior Designers and Decorators
- Architects
- General Contractors
Applicants must focus on residential design. The program is not open to businesses that do not primarily support residential design projects. Membership is limited to the approved account holder and may not be transferred or shared.
What documentation is required?
Applicants must submit a completed Form W-9 and at least three current business credentials, which may include:
- Membership in a Recognized Design Organization, Such As ASID, IIDA, AIA, NKBA, or IDC
- Professional Certification, Such As NCIDQ or CCIDC
- Business License
- Valid EIN
- Business Website or Professional Portfolio
- Professional Social Media Account
Tempur Retail Stores, LLC may request additional information or require re-verification. Incomplete, inaccurate, expired, or unsatisfactory documentation may result in denial, suspension, or removal from the program.
How long does application review take?
Application review may take up to three business days. Approval, denial, suspension, revocation, and re-verification are at the discretion of Tempur Retail Stores, LLC.
How are rebates calculated?
Approved Trade Partners may earn:
- 15% Rebate on Eligible Net Qualified Purchases
- 20% Rebate on Eligible Purchases Made After Cumulative Net Qualified Purchases Exceed $50,000 During the Calendar Year
Purchases made before the $50,000 threshold is reached remain eligible at 15% and are not adjusted retroactively. Purchase totals reset to zero at the beginning of each calendar year for rebate-tier qualification.
What are Net Qualified Purchases?
Net Qualified Purchases are eligible gross sales minus returns, exchanges, discounts, taxes, delivery fees, service charges, financing charges, and other excluded amounts. Purchases must be made through a participating Tempur-Pedic® Flagship Store, paid in full, delivered, retained, and otherwise eligible under the program terms.
Not every Tempur-Pedic® location participates. Tempur Retail Stores, LLC may also designate certain products, services, promotional items, floor models, clearance merchandise, gift cards, or other categories as ineligible.
When are rebates paid?
Rebates are issued quarterly and are generally paid within 60 days after the end of each calendar quarter, subject to:
- Continued Program Eligibility
- Completed Tax Documentation
- Verification of Qualifying Purchases
- Return and Exchange Activity
- Compliance with the Program Terms
A purchase must be paid in full and delivered for at least 90 days before rebate processing. Purchases that have not completed in the 90-day post-delivery period will be deferred to a future rebate cycle. Rebates may be issued by check or another approved payment method and cannot be used as a point-of-sale discount.
What happens with returns and exchanges?
Returned purchases do not qualify for a rebate. If a rebate has already been paid, the related amount will be deducted from a future rebate payment. For exchanges, the rebate is recalculated using the final Net Qualified Purchase amount paid and retained after the exchange. Any resulting overpayment or underpayment may be deducted or added to a future payment.
How must orders be placed and paid?
Approved Trade Partners are responsible for placing and paying for their purchases. Orders must be paid in full at the time of purchase using a credit card, business check, cash, or cashier's check. Financing offers are not available for Trade Programing transactions. Order fulfillment may be withheld until payment has been received and verified.
Trade Partners are responsible for applicable tases, delivery fees, service charges, and other charges excluded from the rebate calculation. They must also provide the end-user client with proof of purchase for exchanges and warranty claims.
Can Tempur-Pedic® communicate directly with my client?
Yes. Tempur Retail Stores, LLC may communicate directly with end customers regarding order fulfillment, delivery scheduling, customer service, warranty claims, recalls, product support, customer satisfaction, and other matters related to their purchases.
Trade Partners may submit client information only when they have the required rights, notices, and client consents. Sensitive personal information should not be submitted unless specifically requested by Tempur Retail Stores, LLC and authorized by the client.
Can products be purchased for resale or inventory?
No. Purchases may not be made for inventory, wholesale distribution, resale, online marketplace sales, unauthorized commercial use, or another purpose inconsistent with the program. Rebates may not be transferred, assigned, or shared.
Tempur Retail Stores, LLC may review purchases, request supporting documentation, audit program activity, adjust rebate eligibility, offset overpayments, suspend or terminate participation, or require repayment if misuse is identified.
What records must Trade Partners maintain?
Trade Partners must retain records supporting their eligibility and qualifying purchases for at least two years following each applicable transaction date. These records must be provided upon reasonable request.
Who is responsible for taxes on rebate payments?
The Trade Partner is responsible for all federal, state, local, and other taxes associated with rebates or program benefits. A completed Form W-9, taxpayer identification number, and any additional requested tax documentation must be provided before a rebate can be paid. Tempur Retail Stores, LLC may report payments, issue applicable tax forms, withhold amounts, or delay payment as required or permitted by law.
Can Trade Partners advertise their participation?
Any description of the program must be truthful and clearly identify the benefit as a quarterly rebate, subject to eligibility, verification, exclusions, and the program terms. It may not be represented as an instant discount or guaranteed price reduction.
Participation does not create an employment, agency, franchise, partnership, dealership, distribution, endorsement, sponsorship, or joint-venture relationship with Tempur Retail Stores, LLC or its affiliates. Trade Partners may not represent that they are authorized or endorsed by Tempur-Pedic®. Use of Tempur-Pedic® names, logos, trademarks, or other brand assets is not permitted except for truthful references to Tempur-Pedic® products in connection with legitimate client projects.
Can the program change or end?
Tempur Retail Stores, LLC may modify, suspend, or terminate the program, including rebate percentages, eligibility criteria, participating locations, eligible products, and payment methods, at any time without prior notice. Unless otherwise stated, changes apply prospectively to purchases made after the effective date of the change.
How are program disputes submitted?
A dispute regarding a rebate payment or other program decision must be submitted in writing within 90 days after the payment or decision at issue. The complete Trade Program Terms & Conditions govern participation and are governed by Delaware law.
